Page 18 - RERA Performance Report 2020

18 U.P. RERA PERFORMANCE REPORT 2020

6. NCR Legal Consultants, Ghaziabad: “Great going keep up the good work”
7. Vinod Kumar Sharma, Ghaziabad: “Excellent communication was provided by
UPRERA”
8. Deepak Joshi, Delhi: “I was quite satisfied with the virtual hearing method. I did not
find any problem with virtual hearing. The overall experience was very good.”

With the successful onset of virtual court hearing process, the Authority is ensuring
normal functioning of the hearings and disposal of the complaints notwithstanding the
dislocation caused by COVID-19 pandemic. It is hoped that the virtual hearings will prove
to be an effective instrument of imparting justice to the aggrieved parties in a
transparent, efficient and time bound manner.

Advantages and Benefits

1. It saves a lot of time for the concerned parties
2. It saves commuting from far-off places
3. It saves from traveling from a different city which leads to saving of time, money and
efforts of lodging, etc.
4. It is almost free of cost as the concerned party needs only an internet facility to appear
in the hearing
5. During the COVID period, it's a boon for everyone with respect to their safety
6. The concerned parties are not supposed to take leave from their offices for appearing
in the hearing
7. Virtual courts would save on overheads and costs associated with operating court
facilities
8. The proceedings are time-effective and time-bound manner
9. Virtual Hearing would reduce carbon footprint
10. It will reduce the number of pendency of cases before benches as a greater number of
hearing/cases are being listed on an average on every bench
11. It increases transparency among concerned parties and stakeholders
12 The waiting period for the parties on the day of hearing are also less compared to
Physical Court Hearing

U.P. RERA order compliance module

Keeping a track on the compliance of orders passed by RERA Benches is a
time-consuming and tedious task. U.P. RERA has introduced an online order compliance
module to track and manage the compliance of orders issued by RERA Benches. As part
of this process, the complainant and the respondent are required to submit the
compliance status of the orders along with supporting evidences.

U.P. RERA officials verify the details submitted through this module to ascertain whether
compliance on a given order has been completed. In case it is found that the order was
not complied with or the supporting evidence uploaded is insufficient or inconsistent,
then further action is taken against the respondent to enforce compliance of the orders.