Page 17 - RERA Performance Report 2020

Section – 34 (f) of the RERA Act mandates the promoter to ensure compliance of the
obligations under the Act, the Rules and Regulations thereunder. The Authority conducts
regular site inspections of the projects, falling in below listed categories, to ensure that
the promoters are complying with their obligations and to ascertain the status of
construction of the project.
1. Projects where show-cause notice under section 7 of the RERA Act is contemplated
2. Projects where registration applications have been rejected
3. Projects where completion date has lapsed and the promoter has neither applied for an
extension of registration nor uploaded the completion certificate on the web portal
4. Projects where the RERA Benches have received multiple complaints from the
homebuyers and the progress and status of the project can not be otherwise
ascertained
5. Projects where the promoter has not applied for registration of an ongoing project with
RERA and is in contravention of the section 3 of the RERA Act
6. Projects where the promoter is not complying with its obligations and is not
responding

In order to streamline the reporting process of site inspections and have immediate
access to the findings, the Authority equipped its team with a mobile-based inspection
reporting application. The application supports real-time capture of inspection findings,
including an option to upload photographs taken at the project site. The inspecting
officer has an option to preview the details and edit, if required, before submitting the
report.
These site inspection reports are uploaded on the web portal and are available for public
view on the project page. In case the inspection was conducted against a complaint
received by U.P. RERA, the inspection report is also available to the complainant online.
17 U.P. RERA PERFORMANCE REPORT 2020

After the first virtual court hearing, Hon’ble Chairman of U.P. RERA Shri Rajive Kumar
expressed his views in the following manner, “Congratulations to team video arguments!
This was an idea welcomed by all. And people were able to participate from far-off places!
That’s safe, quick, efficient and economical! Seems win-win for all and the way to go for all
cases”.

The Authority has come across so many cases where complainants participated in the
virtual court hearings conveniently from all over India such as Bangalore, Ahmedabad,
Chennai, Gurgaon, Mumbai, Jammu, Chandigarh, Assam, Chhattisgarh, Rohtak, Odisha,
Faridabad, Jharkhand, Rudrapur, Pune and various cities of Uttar Pradesh.

The Authority had reason to feel satisfied to see how the technology can help
complainants to appear in the hearing from even isolation/quarantine centres during the
COVID-19 pandemic and from countries such as Canada and Dubai.

Mr. Rohit Malik, a complainant participated in the Bench 2 Gautam Buddha Nagar
hearing in his feedback form said that the virtual court hearing was very convenient to
him and he was able to convey all his arguments.

Mrs. Vimlesh Agarwal, a 58-year-old complainant from Kanpur participating in the Bench
2 Lucknow hearing said that her experience was very good and, in her feedback form she
has written thanks for all the support from UPRERA as it was great help.

Some of the comments from the Feedback forms of the complainants

1. Abhishek Singh, Noida: “Virtual hearing should be normal way of working even
after Covid”
2. Ashwani Kumar, Ghaziabad: “This was very helpful and save the time”
3. N.C. Agrawal, Delhi: “It’s nice and time saver for both parties”
4. Mamta Awasthi, Lucknow: “It was satisfactory”
5. Adv. Vivek Sinha, Noida: “E-court is a very effective process to conduct the court,
one can talk to the court one to one”