Page 19 - RERA Performance Report 2020

19 U.P. RERA PERFORMANCE REPORT 2020

Paradigm shift: COVID-19 and Business Continuity with technology support

The unprecedented COVID-19 related lockdown has thrown a new challenge for U.P.
RERA in ensuring day-to-day proceedings of the Authority and maintaining connect with
the stakeholders. Business continuity planning has been of the prime importance to the
Authority during the initial days of the lockdown. Keeping in view the emerging
challenges and the need for maintaining productivity of the Authority, U.P. RERA decided
to take the virtual route to conduct its day-to-day operations and interactions with the
stakeholders. U.P. RERA conducted the following initiatives through the virtual route to
maintain continuity in the last six months –

1. Meetings with the promoters’ association (CREDAI / NAREDCO)
2. Internal meetings of the Authority
3. RERA Samvaad, an online public grievance redressal platform
4. Meetings with homebuyers’ associations
5. Virtual e-Court hearings
6. Virtual conciliation forum
7. Meetings with promoters on projects registrations, extensions and compliance
8. Consultative meeting with different stakeholders
9. Conducting tender meetings and presentations
10. Media interactions and interviews of Hon’ble Chairman and Members of the
Authority