Page 27 - RERA Performance Report 2020

27 U.P. RERA PERFORMANCE REPORT 2020

During these two-hour long public sessions, a large number of stakeholders, the such as
homebuyers, the promoters, the chartered accountants, the advocates and other
professionals have joined this platform for redressal of their
queries/complaints/grievances through direct interface with the Authority. The Authority
ensures that the queries/complaints/grievances of the stakeholders ranging from project
registration to execution of the orders of the Authority, are attended by its officers before
the session and gaps, if any other, are addressed by the Authority and its senior officers
during the samvaad.

The grievances aired by the homebuyers during the Samvaad relate to the listing of their
complaints for hearing, issuing of recovery certificates, compliance of RERA orders, delays
in possession, stalled / stuck projects, issues relating to the quality of construction, etc. The
grievances related to specific projects encompass delays in construction, quality of
construction, maintenance of projects and such other issues.

The promoters of registered projects also actively participated in these sessions for
solution of their concerns relating to the extensions of registration, matters pending with
competent authorities etc.

Any grievant can participate in ‘RERA Samvaad’ by first registering himself using the
relevant link on the web portal of U.P. RERA which first validates the grievances received
and then lists them for hearing on a specific date. A link for the video conferencing is then
shared with the grievant for attending the hearing on the scheduled day.

All the segments of the stakeholders and the media have widely appreciated this
consumer friendly platform for addressing the public grievances through video
conference mode during the COVID-19 pandemic.