Page 30 - RERA Performance Report 2020

30 U.P. RERA PERFORMANCE REPORT 2020

Proceedings of the Conciliation Forum at the RERA headquarters, Lucknow

Importance of the forum

Under the RERA Act, a homebuyer may lodge a complaint against the promoter of a
registered or a real estate agent for a default on the terms of their contractual
commitments. But at the conciliation forum, the buyer/promoter does not have to worry
about legal fall out of court hearings and proceedings. The applicants can get a resolution
to their problems related to delay in possession, changes in construction plans, additional
charges, or lack of facilities promised, including parking space, storage space, or elevator in
amicable manner. Also, for the promoter, the forum provides a platform for sharing its
concerns like funding issues, land disputes, competent authority related disputes,
court-stays etc. The promoter may also narrate the circumstances which led to the home
buyer having the grievance and arrive at a solution in presence of the conciliator which is
acceptable to both the parties. It also gives the promoter an opportunity to truly
understand the challenges faced by the home buyer, thus strengthening the accord
between the parties leading to the resolution of not just the current points of concern but
also any future issues that may surface between them. Thus, the establishment of a
conciliation forum not only takes the load off the RERA Benches but also brings about a
speedy and enduring solution to the issues faced by the homebuyers. Another advantage
of the conciliation forum is that it promotes face-to-face discussion over the contentious
issues.

The Bottom line

As of now, for the Conciliation Forum at NCR Regional Office, 256 matters are waiting to be
taken up by the conciliation forum. The UP RERA conciliation forum has thus far, achieved
a staggering success rate of 81%, having 640 cases registered online, out of which 324 have
been settled, whereas out of 286 cases transferred from the benches, 166 have been settled.
Notably, the promoters such as Supertech Ltd, Gaursons Ltd have shown tremendous
enthusiasm towards the concept and implementation of the Conciliation Forum. In
Conciliation Forum at Lucknow Headquarters, out of 112 cases registered, 99 have been
settled through the forum, whereas out of 204 cases transferred by the Benches, 176 have
been amicably settled through the conciliation forum. Conciliation forums have thus
emerged as successful alternative mechanisms for the amicable settlement of disputes
between the home buyers and the promoters.